Your Settings are Stored in the Bed
When you program your Smart Topper using the app, the settings and schedule are all stored in the Smart Topper itself. As long as you leave the topper switched on at the manual controller with the Scheduler enabled, it will run whether the app is connected or not. Some sleepers even disable the WiFi on their topper after a while, once they have their settings perfected.
Add your Bed to Multiple Devices
Yes, you can add your topper to as many devices as you like!
Reconnecting is Normal
The app does need to take a moment to reconnect to the Smart Topper each time you open it. This is normal, as the app connects to the Smart Topper through your home network. Our setup is very secure.
Bed Offline? Check the Power Cables.
One of the most common reasons for difficulties with connectivity is actually a loose power cable. We recommend triple checking that everything is pushed in very firmly at the brick, and the barrel connectors haven't tugged loose at all.
Manual Control/Settings Shenanigans!
If you start the Smart Topper using the down or up buttons on the controller, rather than pressing play in the app or allowing it to start on schedule, at the moment this results in it "leveling out" your temperature settings (ie: you might see -4, -4, -4 in your app the next time you open it, when you had previously set -4, -6, -2).
This isn't a glitch; it was a feature designed to help customers who wanted an "offline mode" to use the Smart Topper. However, we’re finding it causes trouble for app users. For this reason, it will be changed in an upcoming update. For now, it is best practice to press Play or let the Smart Topper start on schedule.
Once it is running, the manual controls can be used to make any adjustments, and it will not "level out" your settings. Instead, if you make adjustments to your sleep temperature during the night and your topper is already running, it will only adjust the phase you are in. So, if at 1am you make your topper one level colder, and at first it was at Sleep Phase -3, the next time you open the app you will see Sleep Phase -4 instead. The changes will only take effect on the side you are on.
