App OS Minimum Requirements 🌙
- Apple iOS 13 (iPhone 6S, 6S Plus or SE or later)
- Android 6.0.1 or later
- You must disable "Private Relay for iCloud" for the app to work if you have an iPhone. This setting is found in your iCloud user ID account settings and is often enabled without users being aware. It is similar to a VPN in functionality.
WiFi Network Compatibility 🌙
- The Smart Topper is compatible with 2.4 GHz WiFi networks but not 5 GHz. Dual band routers are fine.
- VPNs are known to interfere with connectivity. Disabling your VPN may be required to connect.
- Please ensure your home network is configured as a "home network" and not a "guest network." Guest networks may block connection.
Connection Troubleshooting Steps 🌙
1) Carefully check all cable connections on both ends (at the Smart Topper and the power blocks) and ensure they're very firmly pushed in. A green light should appear on both sides of the power blocks.
2) Switch on both sides of the Smart Topper. Listen for the “welcome” message. Press and hold the cooling button for 5 seconds on each side until you hear “cold burst” and the fans start. Let us know if one fan doesn’t turn on.
3) Open your phone’s WiFi settings. You should see two Smart Topper networks (one ends in "_L"). Ensure auto-reconnect is not enabled. Tap each network and choose “Forget” if possible.
4) Re-open the app and follow the steps to reconnect. Make sure you have your WiFi password ready — navigating away from the app during setup can prevent connection.
